For Patients
Maternity Ward - Single Standard
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Paediatrics Wards
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Type of Rooms
Type of Rooms
We aim to provide a comfortable and safe environment during your stay with us by offering a great choice of rooms with personalised medical care. Range of room types include:
- Single VIP SuiteRM 450
- Single DeluxeRM 220
- Single StandardRM 200
- 2-BeddedRM 140
- 3-BeddedRM 110
- 4-BeddedRM 90
- Maternity SuiteRM 500
- Labour RoomRM 300
- Single StandardRM 200
- 2-BeddedRM 140
- 3-BeddedRM 110
- 4-BeddedRM 90
- 5-Bedded (Newborn readmit)RM 80
- NurseryRM 50
- Isolation MaternityRM 150
- Single DeluxeRM 220
- Isolation PaediatricRM 220
- Single StandardRM 200
- 2-BeddedRM 140
- 3-BeddedRM 100
Note for you:
- Complimentary meals are provided to in-patient.
- Room rates listed exclude government tax.
Insurance company Tung Shin Hospital accepts
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Insurance company Tung Shin Hospital accepts
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Payment Frequently Asked Questions
Payment Frequently Asked Questions
Find out more about the payment related information here.
Tung Shin Hospital is the panel hospital for:
- AIA
- Allianz
- Etiqa
- Great Eastern
- Kurnia
- Prudential
- Prudential BSN
Tung Shin Hospital is the panel hospital for:
- Asia Assistance
- Compumed
- Cuepacs
- IHM
- IHP / COSSB / Manulife
- Mediexpress
- Medilink
- Micare
- PMCare
- Tejani
If you are a self-paying patient, you can pay using cash, debit / credit cards, online transfer, UnionPay and / or Alipay.
If you are utilising company benefits or insurance services, please present a valid Guarantee Letter (GL) at time of admission. Otherwise, a deposit will be required.
A deposit is required for all in-patient admission. The amount of deposit depends on the type of rooms, type of treatments / procedures and your payment methods. Always check with our staff at Admission Counter before your admission if you have any doubts.
An advanced deposit is required for foreign patients who are seeking out-patient services.
If you have any enquiries or require further clarification, please stay in touch with our Admission Counter staff at +603-2037 2332.
We assist by providing you an estimation on hospital bill
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Patient Welfare Personnel will assess your eligibility for financial assistance
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We assist by providing you an estimation on hospital bill
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Financial Counselling
Financial Counselling
At Tung Shin Hospital, we would like you to have peace of mind as you plan for medical treatment or hospital. Through our financial counselling, we aid you in understanding the cost of care and making well-informed choice regarding your hospitalisation. All patients can choose to undergo financial counselling, but if the patient is unfit for the session, he or she may assign a representative (the Next of Kin) to undergo on his or her behalf. Our financial advices cover:
Our well-trained staff may provide you an estimated hospital bill and cost of care at the time of your admission. Your actual bill may reflect differently based on the type of rooms, length of stay, treatments or procedures undergone.
We will refer you to our Patient Welfare Personnel for further assessment on your eligibility if you require financial assistance. The amount of help given varies depending on the various factors such as the bill size, financial circumstances of the patients and their family. Alternatively, you may apply through the following:
Process of Financial Assistance Application?
- Step 1: Obtain an Application Form from the Tung Shin Welfare Unit.
- Step 2: You and your immediate family members are required to declare your household income, expenditure and furnish the following documents:
- Payslip / letter of certificate from employment
- Remuneration income tax declaration form
- Other relevant supporting documents
- Step 3: Our Patient Welfare Personnel will process the necessary documents and inform you of the status of your application.
If you wish to find out more about our Financial Assistance Programme, you may speak to our Patient Welfare Personnel at +603-2037 2228 or drop us an email at mengchoo@tungshin.com.my.
Patient and Family's Rights
We are committed in providing quality medical care in treatment of your medical condition, promoting your well-being and respect your rights as a patient and patient’s families.
As a Tung Shin Hospital patient, you have:-
You have the rights to:
Receive clear explanation of the proposed treatment (and access to an interpreter if language barrier arises) before commencement of treatment.
Receive immediate treatment in case of emergency.
Be referred to another hospital for further treatment if the service is unavailable at Tung Shin Hospital.
Know the various options available for treatment.
Have the choice of the treating doctor.
You have the rights to:
Choose, to accept or to decline treatment.
Seek second opinion anytime.
You have the rights to:
Know the name and designation of care provider.
Receive ward orientation and information on ward regulations.
Receive information on the following:-
- Tests & investigation
- Diagnosis
- Treatment
- Potential and probable complications or side effects
- Prognosis
- Procedure performed
- Follow up and continuity of care after discharge
- Pain management where appropriate
- Organ donations / transplantation process as when appropriate
You have the rights to:
Receive considerate and respectful care without breach in their privacy or confidentiality.
You have the rights to:
Be treated in a conducive and safe environment.
You have the rights to:
Be advised on the approximate cost of treatment prior to the provision of care.
Be provided with information regarding financial and other assistance that may be available upon request.
Receive an itemised statement of all charges in the hospital during their treatment.
You have the rights to:
Provide feedback using Customer Feedback Form to the Head of Department concerned or email to the Customer Service Department at customerfeedback@tungshin.com.my
Patient and Family's Resposibilities
We believe that successful medical care requires a partnership between the patients and the professional healthcare providers. While we are striving to safeguard your interests as our patient, it is important for you to play your part in the entire treatment process.
As a patient, your responsibilities are to:
- Comply with hospital regulations and laws related to their treatment and healthcare.
- Provide accurate and complete information about your health to the attending doctor to the best of your ability.
- Follow doctor’s advice and treatment, keep appointments and inform the doctor or the hospital if you are unable to do so.
- Inform the private healthcare facility of your ability to pay for the service to be rendered.
- To be responsible for the safe keeping of your own valuables.
- Refrain from engaging in personal matters and treatment of other patients or hospital staff.
- Inform the hospital who is your authorised next of kin/legal guardian.
- Inform the healthcare provider if you are a registered organ donor.
For Visitors
PLEASE COMPLY TO THIS POLICY AS PART OF PRECAUTIONARY MEASURES TO PROTECT OUR INPATIENTS FROM COVID-19 INFECTION.
Visiting Hours & Guidelines
We recognise that visitors are important to our patient’s healing process. With that, we seek visitors’ cooperation by complying to the following guidelines while giving our patients time to rest and recover.
Visiting Hours
Mondays to Sundays:
11.00am to 1.00pm
5.00pm to 8.00pm
Visiting Guidelines
- All visitors must comply with the Tung Shin Hospital Screening Policy and Procedure and extend full cooperation with the Hospital Staff in preventing and controlling the COVID-19 infection.
- Only ONE (1) visitor is allowed at a time for a duration of 15 minutes.
- A maximum of THREE (3) visitors are allowed per patient per day.
- Children aged 12 years and below are not allowed.
- All visitors must be fully vaccinated.
- Visitor must, at all times, wear face mask and maintain at least 1 meter distance from patient, and frequently sanitize hands. The use of face shield is strongly encouraged.
- Visitor shall confine their movement within the patient’s room.
- The stay-in companion is allowed to stay with the patient during visiting hours. Always wear mask and maintain 1 meter distance from the visitor.
- COVID-19 saliva test is recommended before visiting for safety of our patients.Please quarantine at home if tested POSITIVE on saliva test.
- The Security Guard reserves all rights to escort any visitor from the ward if foundnon-compliant with the abovesaid policy.
General Facilities
We strive to offer a convenient and welcoming environment for our patients, visitors and families. Here are the available facilities:
We strive to offer a convenient and welcoming environment for our patients, visitors and families. Here are the available facilities:
